Performance degradation causing delays in processing Gateway Reconciliation jobs on a small subset of EU Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted May 28, 2021 - 18:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 28, 2021 - 01:08 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 27, 2021 - 10:33 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 26, 2021 - 10:12 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 25, 2021 - 09:21 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 24, 2021 - 08:28 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 22, 2021 - 06:47 PDT

Investigating

We’re investigating a performance degradation causing delays in processing Gateway Reconciliation jobs on a small subset of EU Production tenants. Our Engineering teams are currently working on this with the highest priority.

Posted May 21, 2021 - 22:37 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations).