Degraded performance of integrated payment processing

Incident Report for Lightspeed - Status Page

Resolved

Our monitoring has confirmed that integrated payment processing has returned to normal.

Posted Mar 24, 2022 - 00:13 EDT

Identified

We've identified an issue where some merchants are unable to instigate transactions with Genius terminal devices. As a temporary workaround, merchants can key in cards manually or use card swipers.

Posted Mar 23, 2022 - 11:52 EDT

This incident affected: Lightspeed Restaurant (L-Series) (POS), Lightspeed Retail (R-Series) (Integrated Payments), and Lightspeed Restaurant (K-Series) (Lightspeed Payments).