AWS - Canada (Central): INC0076426
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0076426
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: A subset of customers hosted in the specified regions may have been unable to execute queries or may have experienced delays while executing queries.
Incident start time: 18:50 UTC January 25, 2023
Incident end time: 21:22 UTC January 25, 2023
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: A subset of customers hosted in the specified regions may have been unable to execute queries or may have experienced delays while executing queries.
Incident start time: 18:50 UTC January 25, 2023
Incident end time: 21:22 UTC January 25, 2023
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: A subset of customers hosted in the specified regions may have been unable to execute queries or may have experienced delays while executing queries.
Incident start time: 18:50 UTC January 25, 2023
Incident end time: 21:22 UTC January 25, 2023
Customer experience: A subset of customers hosted in the specified regions may have been unable to execute queries or may have experienced delays while executing queries.
Incident start time: 18:50 UTC January 25, 2023
Incident end time: 21:22 UTC January 25, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: A subset of customers hosted in the specified regions may be unable to execute queries or may experience delays while executing queries.
Incident start time: 19:00 UTC January 25, 2023
Customer experience: A subset of customers hosted in the specified regions may be unable to execute queries or may experience delays while executing queries.
Incident start time: 19:00 UTC January 25, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: A subset of customers hosted in the specified regions may be unable to execute queries or may experience delays while executing queries.
Incident start time: 19:00 UTC January 25, 2023
Customer experience: A subset of customers hosted in the specified regions may be unable to execute queries or may experience delays while executing queries.
Incident start time: 19:00 UTC January 25, 2023
This incident affected: AWS - Canada (Central) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).