Elevated error rate in logins
Current Status: Resolved | Last updated at October 21, 2021, 20:44 UTC
Affected environments: EU-1 Production, EU-1 Preview
A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/2021_10_01_Elevated_error_rates_in_EU_environment.pdf
History for this incident
October 1, 20217:27 UTC
Resolved
Service has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
October 1, 20216:59 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
October 1, 20216:55 UTC
Identified
The issue has been identified and a fix is being implemented.
October 1, 20216:49 UTC
Investigating
We are experiencing an elevated error rate in logins for our EU region. Our Engineers are investigating currently.