Introduction

On 2022-07-19 between 16:43 - 16:58 CEST we experienced an infrastructure outage causing multiple products to not function as expected.For the products where the end-user is involved (Account Check, Transactions, Payment Initiation, Income Check and Risk Insights), those end-users were unable to complete the full journeys.

Root Cause Analysis

A hardware degradation with Amazon Web Service (AWS) triggered a malfunction on their end. This was the root cause of the incident.

Remediation

When the hosting service resolved the issue on their end everything went back to normal on our end.