SEPA payments Issue

Incident Report for Virtuagym

Resolved

The issue has been resolved and the functionality is working as should again.

Clients who could be affected by today's SEPA issue will receive a separate message with further information.

Our apologies for the inconvenience.

Posted Dec 09, 2020 - 17:35 UTC

Identified

We have identified the issue and are currently resolving it.

Posted Dec 09, 2020 - 13:20 UTC

Investigating

Issue - An issue was found when creating SEPA files. This possibly results in incomplete files or the inability to download the file at all.

Effected clients - all clients using SEPA payments.

We are currently investigating the issue further and are committed to resolving this issue as soon as possible.

Posted Dec 09, 2020 - 12:21 UTC

This incident affected: Website.