Merchant Dashboard Degradation
Incident
Report for Affirm
Resolved
The merchant dashboard issues are now mostly resolved.
Update
If you are having issues finding loans in your merchant dashboard, you can access each loan directly by visiting a URL in this format: https://www.affirm.com/dashboard/charges/45XB-SLE0, replacing the last 8 characters with the unique Loan ID.
This is a temporary workaround you can use while our engineers complete implementation of the long-term solution.
This is a temporary workaround you can use while our engineers complete implementation of the long-term solution.
Update
We have identified that the cause of these issues is that our current cluster cannot efficiently maintain the amount our API logs so we are working on migrating over to a new cluster. This should stabilize these issues. We are continuing to monitor the situation as this fix starts to be implemented.
Monitoring
We have identified the cause of the degradation and we will be monitoring for a resolution as our logging system recovers over the weekend. If you have further questions, please reach out to our Merchant Help team at merchanthelp@affirm.com.
Investigating
We are currently experiencing a degradation with our Merchant Dashboard with some of our merchants. This is specifically affecting searching past loans and charges. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
This incident affected: Merchant Operations (US).