Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Posted May 05, 2021 - 18:03 EDT
Monitoring
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted May 05, 2021 - 17:43 EDT
Identified
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Posted May 05, 2021 - 16:30 EDT
Investigating
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted May 05, 2021 - 16:19 EDT
This incident affected: SmartCamera Online Services.