This incident was resolved when code was released to stop further declines from occurring. Teams will complete steps for remediation and prevention of future occurrences.
Posted Apr 15, 2023 - 00:09 MDT
Update
Our team continues to take steps to correct the issue with Mastercard transactions declining. We are continuing to investigate and monitor.
Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Posted Apr 14, 2023 - 19:12 MDT
Update
Our team continues to take steps to correct the issue with Mastercard transactions declining. We are continuing to investigate and monitor.
Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Posted Apr 14, 2023 - 16:07 MDT
Identified
Our team has identified an issue with some Mastercard transactions and is taking steps to correct the situation. We are continuing to investigate and monitor.
Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Posted Apr 14, 2023 - 14:24 MDT
Investigating
We are aware of an issue with declines for Mastercard transactions and are investigating this matter further.
Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Posted Apr 14, 2023 - 13:02 MDT
This incident affected: TSYS Merchant Authorization Platform/Core (Saratoga, Sierra, Summit).