This incident has now been resolved. If you experience any further issues related to call history, please contact Fuze Support via the Community for assistance, please make reference to incident INC-5015.
Posted Jul 01, 2021 - 00:20 EDT
Monitoring
The backlog has now been fully processed and all services operational. We will monitor this incident for the next hour before resolving. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5015.
Posted Jun 30, 2021 - 22:52 EDT
Identified
We are working on an issue where some users are reporting not being able to see their call history. We have identified the root cause of the issue and it has been resolved. We anticipate it will take some time for the backlog to run through
Posted Jun 30, 2021 - 21:08 EDT
This incident affected: Voice Services - Europe (Frankfurt, DE, London, UK), Voice Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), Voice Services - Latin America (São Paulo, BR), Voice Services - Africa (Johannesburg, ZA), and Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).