Smart Alerts Delivery Issue

Incident Report for Meltwater Media Intelligence Platform

Resolved

After a period of monitoring, this issue is now resolved. Smart Alerts continue to function as expected.

Thank you for your patience.

Posted Aug 11, 2022 - 12:37 UTC

Monitoring

The root cause of this issue has been resolved and the backlog has been processed. We will continue to monitor the system and keep you updated.

We apologize for any inconvenience caused and will continue to keep you updated.

Posted Aug 11, 2022 - 01:58 UTC

Update

Engineering continues to work towards resolving this issue. Users may continue to notice some Smart Alerts are not received during this time.

We will continue to monitor this issue closely and provide updates accordingly.

Posted Aug 10, 2022 - 18:31 UTC

Investigating

Engineering is currently investigating an issue with Smart Alerts. Users may notice Smart Alerts have not been delivered to their inbox.

We apologize for any inconvenience caused and thank you for your patience.

Posted Aug 10, 2022 - 15:52 UTC