Issues Loading Customer Lists
Incident Report for RevenueCat
Resolved
Phew. Heck of a day.

We got everything sorted out and all functionality is restored.
Posted Feb 17, 2021 - 22:06 UTC
Monitoring
Customer lists are finally starting to work again, even though performance could be a little bit slow.

We are currently working on restoring the export functionality, as well as improving the performance of the lists.
Posted Feb 17, 2021 - 19:54 UTC
Investigating
Welp. That fix didn't work so we're back to investigating.

I haven't seen a launch this poor since John Hammond soft launched his park on Isla Nublar. Thanks for being patient with us.
Posted Feb 17, 2021 - 18:34 UTC
Update
We've got the issue nailed down. We're verifying the fix now but should be able to restore the lists feature in the next hour.
Posted Feb 17, 2021 - 17:25 UTC
Identified
We are continuing to work on this issue.
Posted Feb 17, 2021 - 16:49 UTC
Update
The issue is related to exporting. We're going to disable exporting for now to unblock the rest of the feature while we figure out permanent resolution.
Posted Feb 17, 2021 - 16:00 UTC
Update
It seems you all love this feature more than we expected. We're actively diagnosing the issue.
Posted Feb 17, 2021 - 15:44 UTC
Investigating
It seems you all love this feature more than we expected. We're actively diagnosing the issue.
Posted Feb 17, 2021 - 15:44 UTC
This incident affected: Dashboard (Customer Lists).