Basecamp 4 user preferences are having trouble.

Incident Report for 37signals

Resolved

This incident has been resolved.

Posted Feb 08, 2024 - 18:04 UTC

Monitoring

Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

Posted Feb 08, 2024 - 17:54 UTC

Update

We are continuing to work on a fix for this issue. Thanks so much for your patience.

Posted Feb 08, 2024 - 17:10 UTC

Identified

We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

Posted Feb 08, 2024 - 16:37 UTC

Investigating

We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

Posted Feb 08, 2024 - 16:08 UTC

This incident affected: Basecamp 4.