Some Text Messages Not Displaying
Incident Report for Outreach
Resolved
This incident has been resolved.
Posted Mar 10, 2023 - 12:57 PST
Monitoring
Our hotfix has been deployed and we are monitoring the success of the fix.
Posted Mar 10, 2023 - 11:42 PST
Update
After further investigation, this issue is impacting Outreach users with Texting enabled. Impacted users may see a gap in Text conversation history with a maximum of 50 conversations populating.

We are developing a hotfix to address the issue. More information will be provided when the hotfix is in deployment.
Posted Mar 10, 2023 - 08:59 PST
Identified
The issue has been identified and we are working on the fix.
Posted Mar 10, 2023 - 07:28 PST
Investigating
We are currently investigating the issue.
Posted Mar 10, 2023 - 06:41 PST
This incident affected: App2c (Outreach Voice), App4a (Outreach Voice), App2b (Outreach Voice), App1a (Outreach Voice), App2a (Outreach Voice), App1e (Outreach Voice), App1f (Outreach Voice), App1b (Outreach Voice), App1c (Outreach Voice), and App1d (Outreach Voice).
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