We have received zero new reports the situation with SMS notifications not being delivered and are marking this incident as resolved.
Posted Nov 24, 2021 - 21:48 UTC
Update
We believe the situation with the SMS notifications is back to normal. We will continue to monitor for any further issues.
Posted Nov 21, 2021 - 08:40 UTC
Update
We have deployed some fixes to address the remaining issues with SMS notifications. Are currently monitoring the results. Users might still experience problems receiving SMS messages.
Posted Nov 18, 2021 - 11:22 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 17, 2021 - 20:32 UTC
Update
We are continuing to monitor issues with SMS in some regions. Users might still see the degraded performance.
Posted Nov 17, 2021 - 20:32 UTC
Update
We believe the situation with the SMS notifications is back to normal. We are continuing to monitor for any further issues.
Posted Nov 15, 2021 - 07:52 UTC
Update
We are continuing to monitor issues with SMS in some regions. Users might still see the degraded performance.
Posted Nov 12, 2021 - 17:49 UTC
Update
We are continuing to monitor issues with SMS. Users might still see the degraded performance.
Posted Nov 12, 2021 - 17:39 UTC
Update
Most of the SMS functionalities have been restored, we are still monitoring and investigating issues with the SMS invitation for new drivers.
Posted Nov 12, 2021 - 08:26 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 11, 2021 - 14:54 UTC
Monitoring
A fix has been implemented on US1 environment and we are monitoring the results
Posted Nov 11, 2021 - 07:39 UTC
Update
We are in the process of deploying a fix to US1-AWS.
US2-GCP is still experiencing this issue and we will provide an update once we have an estimate on the resolution.
Posted Nov 11, 2021 - 02:47 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 10, 2021 - 23:41 UTC
Identified
We continue working to resolve this issue with Twilio, our SMS communications platform, at the highest level of urgency and will continue to provide regular status updates until resolution.
End customers and drivers who have T-Mobile and/or Sprint cellular carries may experience issues receiving SMS messages. We will provide an update once we have an estimate on the resolution.
Posted Nov 10, 2021 - 20:03 UTC
Update
We are continuing to investigate this issue with SMS Notifications for T-Mobile/Sprint phone numbers. End customers and drivers might be experiencing issues receiving SMS messages. We will provide an update once we have an estimate on the resolution.
Posted Nov 10, 2021 - 15:50 UTC
Investigating
We are currently investigating an issue with SMS Notifications for T-Mobile/Sprint phone numbers. Some of your customers and drivers might experience issues receiving SMS messages. We will provide an update once we have an estimate on the resolution.
Posted Nov 10, 2021 - 13:39 UTC
This incident affected: US3-GCP (Notifications (US3-GCP)) and US2-GCP (Notifications (US2-GCP)).