3 Deployments Affected: MI-20211116
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20211116
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
Incident End Time: 10:25 PT November 16, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
Incident End Time: 10:25 PT November 16, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
Confirmed issue with GCP. They have applied a fix and have reported that the issue is partially resolved.
Link to GCP Status Page https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Customer Action:
None
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Link to GCP Status Page https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Customer Action:
None
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Identified
Confirmed issue with GCP.
Link to GCP Status Page https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Customer Action:
None
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Link to GCP Status Page https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Customer Action:
None
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Cannot connect to Snowflake
Incident Start Time: 9:35 PT November 16, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are currently investigating a potential issue with the following:
GCP - US (Central 1) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
GCP - US (Central 1) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
This incident affected: GCP - Europe West 2 (London) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight), GCP - US Central 1 (Iowa) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight), and GCP - Europe West 4 (Eemshaven) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication).