Some of our EU instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaigns.
Incident Report for CleverTap System
Resolved
All the services are back to normal and the delay is cleared for the affected hosts completely.
Posted Jul 16, 2021 - 08:15 PDT
Monitoring
The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.
Posted Jul 16, 2021 - 05:45 PDT
Identified
We are experiencing degraded performance on some of our EU (instances).
Data ingestion will be delayed and some of the campaigns will be running slow/delayed.
We are currently working on this and will provide an update regularly.
Posted Jul 16, 2021 - 04:53 PDT
This incident affected: Europe (API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports, Campaign Delivery, Data Exports).
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