Please accept our apologies for the inconvenience caused.
We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected transactions are almost only Visa card related and only 3DSv1 transactions. We have also been informed by our MPI provided that this is not an issue with the MPI, but with Visa itself. The issue was present from 16:30 to 20:05 28th of July 2021 UTC. We will keep monitoring the transactions in order to make sure that it will not appear again.
In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com
Kind Regards, Technical Support Team
Posted Jul 28, 2021 - 21:25 UTC
Investigating
Dear Valued Partner,
Please kindly be informed that we are currently experiencing a partial outage affecting our 3DSecure transactions. We have identified the issue and our 3D MPI fails to perform authentication which is causing the error message "The connection to the Directory Server timed out". We have contacted our MPI provider and we are working together to resolve it as soon as possible. Once we have more information an update will be sent through the status page.
Please accept our sincere apologies for the inconvenience.
Kind regards, Technical Support Team
Posted Jul 28, 2021 - 20:57 UTC
This incident affected: PRODUCTION (Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).