4 Deployments Affected: INC0072526
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0072526
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you continue to experience issues, delete the cache file manually and restart the application. Reference this document for more information about how to locate the cache file: https://docs.snowflake.com/en/user-guide/python-connector-example.html#modifying-the-ocsp-response-file-cache-location
Customer experience: A subset of customers hosted in the specified regions may have experienced delays while attempting to connect to Snowflake via some of the Snowflake connectors and drivers. The .NET driver should not have been affected by this issue.
Incident start time: 13:40 UTC November 25, 2022
Incident end time: 16:45 UTC November 25, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: A subset of customers hosted in the specified regions may have experienced delays while attempting to connect to Snowflake via some of the Snowflake connectors and drivers. The .NET driver should not have been affected by this issue.
Incident start time: 13:40 UTC November 25, 2022
Incident end time: 16:45 UTC November 25, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. If you continue to experience issues, delete the cache file manually and restart the application. Reference this document for more information about how to locate the cache file: https://docs.snowflake.com/en/user-guide/python-connector-example.html#modifying-the-ocsp-response-file-cache-location
Customer experience: A subset of customers hosted in the specified regions may have experienced delays while attempting to connect to Snowflake via some of the Snowflake connectors and drivers. The .NET driver should not have been affected by this issue.
Incident start time: 13:40 UTC November 25, 2022
Incident end time: 16:45 UTC November 25, 2022
Customer experience: A subset of customers hosted in the specified regions may have experienced delays while attempting to connect to Snowflake via some of the Snowflake connectors and drivers. The .NET driver should not have been affected by this issue.
Incident start time: 13:40 UTC November 25, 2022
Incident end time: 16:45 UTC November 25, 2022
Update
Current status: We're continuing to investigate to determine the source of the issue. Currently, the investigation is focused on systems that are responsible for validating the status of certificates. We'll provide another update within 60 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to connect to Snowflake via some of the Snowflake connectors and drivers. The .NET driver should not be affected by this issue.
Incident start time: 13:40 UTC November 25, 2022
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to connect to Snowflake via some of the Snowflake connectors and drivers. The .NET driver should not be affected by this issue.
Incident start time: 13:40 UTC November 25, 2022
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to connect to Snowflake via the Snowflake Drivers.
Incident start time: 12:41 UTC November 25, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to connect to Snowflake via the Snowflake Drivers.
Incident start time: 12:41 UTC November 25, 2022
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 12:41 UTC November 25, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 12:41 UTC November 25, 2022
This incident affected: AWS - Canada (Central) (Snowflake Data Warehouse (Database)), AWS - US East (Ohio) (Snowflake Data Warehouse (Database)), AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)), and AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).