Cornerstone Status - Minor Issue - Latency

Minor Issue - Latency - LAX SL2/5

Incident Report for Cornerstone

Postmortem

On February 26th, 2022 Cornerstone engineers were alerted by internal monitoring tools for latency.

Clients hosted in LAX SL 2/4/ 5 Prod swimlane experienced intermittent latency on their portal.

Cornerstone engineers were engaged for investigation and troubleshooting, and issues pointed to the storage failure.

Cornerstone engineers applied the vendor-recommended fix to resolve the issue.

To mitigate this situation from occurring in the future and to reduce the risk of a future impact Cornerstone is actively working internally to review the incident with the vendor.

Internal teams are working with our third-party vendors to establish the issue and conducting a thorough investigation and creating remediation plans to avoid the recurrence of this incident and resolved this permanently.

Posted Mar 06, 2023 - 01:46 PST

Resolved

The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at 2am Pacific Time and was resolved at 7.52a Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.

Posted Feb 26, 2023 - 07:55 PST

Identified

The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing content files and static files. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Posted Feb 26, 2023 - 07:38 PST

This incident affected: LAX-SL2 (Response Time) and LAX-SL5 (Response Time).