After monitoring the fix, we have confirmed that all users are still showing stable connections, and we are no longer receiving reports of error pages. We appreciate your patience as our team worked to correct this
We have confirmed that the fix has been implemented successfully, and we’re showing stable results for all users. We’ll continue to monitor to ensure this does not recur and check with users that have reported this issue
Our team has found the root cause of the issue, and has implemented a fix for pages to load correctly once more. We are monitoring the results and expect full functionality within the next hour for all users.
We’ll follow up with more information as we continue to monitor the results
Posted Dec 22, 2022 - 12:30 PST
Investigating
We have received reports of users intermittently receiving an error page when attempting to load and navigate Sense through web browsers. Our team is actively investigating the root cause and working to implement a solution as soon as possible
We will follow up with more information in 2 hours if not sooner. We appreciate your patience as our team investigates
Posted Dec 22, 2022 - 11:45 PST
This incident affected: Engage (Web Portal) and Sense Messaging (Messaging Chrome Extension).