We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be provided in the next five working days.
We greatly apologise for this disruption.
Posted Sep 07, 2022 - 20:51 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness.
The next update will be provided to confirm that the solution is back to full functionality.
Again we deeply apologise for this disruption.
Posted Sep 07, 2022 - 18:41 UTC
Identified
The cause of the issue with the Fuego app has been identified and a fix is currently being worked on.
We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Sep 07, 2022 - 18:10 UTC
Investigating
We are aware of a critical incident with our Fuego app that may be affecting some of our customers. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.