DonorPerfect Report, Dashboard and Online Form Errors

Incident Report for DonorPerfect

Resolved

This incident has been resolved.

Posted Jan 06, 2023 - 11:07 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 06, 2023 - 10:26 EST

Update

We are continuing to investigate this issue.

Posted Jan 06, 2023 - 09:23 EST

Investigating

We are currently investigating an issue where some users are receiving errors when attempting to generate reports and load their dashboards. We are also seeing that donors are experiencing errors when loading Online Forms Classic and users are experiencing errors when trying to download entries.

Our team is working quickly to resolve these issues and will post updates here. We apologize for any inconvenience.

Posted Jan 06, 2023 - 09:09 EST

This incident affected: DonorPerfect and DonorPerfect Online Forms.