Intermittent issue with WebUI, Desktop App, Sync, Preview (US-East Coast )

Incident Report for Egnyte

Resolved

This incident has been resolved and it was due to a GCP area wide network outage which affected customers hosted in the US East Coast region.

Posted Feb 27, 2023 - 14:30 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 27, 2023 - 14:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 27, 2023 - 14:08 UTC

Update

We are continuing to investigate this issue.

Posted Feb 27, 2023 - 13:55 UTC

Update

We are continuing to investigate this issue.

Posted Feb 27, 2023 - 13:30 UTC

Investigating

We are investigating the issues in US-East Coast

Posted Feb 27, 2023 - 13:26 UTC

This incident affected: Collaboration (Web UI, Preview, Search, WebDAV, Desktop App, Sync, TFA, Login).