Slowness accessing people records

Incident Report for Planning Center

Resolved

This incident has been resolved.

Posted Feb 23, 2021 - 15:34 PST

Monitoring

We have identified the cause of the slowness, and a fix has been implemented. People availability and response times should be back to normal. We will continue to monitor.

Posted Feb 23, 2021 - 11:00 PST

Update

Planning Center People is still slow or unavailable. As we continue to pinpoint the exact cause, we are working on adding additional servers to improve speed in the short-term.

Posted Feb 23, 2021 - 10:40 PST

Investigating

Planning Center People is unavailable and data related to people in other products is slow or unavailable. We are currently investigating.

Posted Feb 23, 2021 - 10:23 PST

This incident affected: People.