Problems using the new Microsoft Edge browser for kiosk printing on check-in kiosks
Incident Report for The AskCody Platform
Resolved
This incident has been resolved.
Posted Feb 03, 2022 - 10:06 CET
Monitoring
Tests on the newest version of Edge (Version 97.0.1072.55) confirms that kiosk printing is now working. We are keeping the status as monitoring until we have further confirmation.
Posted Jan 10, 2022 - 13:36 CET
Update
We continue to follow updates from Microsoft and test the newest Edge version releases including beta releases. Latest release 96.0.1054.29 has been tested and the kiosk printing option is still not operational.
Posted Jan 07, 2022 - 10:46 CET
Update
We continue to follow updates from Microsoft and test the newest Edge version releases including beta releases. Latest release 96.0.1054.29 has been tested and the kiosk printing option is still not operational.
Posted Jan 07, 2022 - 10:45 CET
Update
We are continue to follow updates from Microsoft on this issue and test new releases of Edge in relation to kiosk printing.
Posted Oct 26, 2021 - 14:54 CEST
Identified
Following the Microsoft Edge browser release v. 94.0.992.31 the printing does not work as intended on AskCody check-in kiosks. We will follow updates from Microsoft on the issue, but for now we recommend switching to Google Chrome browser for check-in kiosks where a kiosk printing option is needed.

Learn more about check-in kiosk setup here: https://help.askcody.com/how-to-configure-welcome-check-in-screen-without-3rd-party-software-on-windows-touch-pc
Posted Oct 08, 2021 - 13:26 CEST
This incident affected: Visitor Management (Europe) (Check-in kiosk) and Visitor Management (North America) (Check-in kiosk).