Sendgrid customers not receiving their 2FA codes
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issues with 2FA and logins have been resolved. All services are now operating normally at this time.
Update
Our engineers have implemented a fix and are continuing to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Our engineers have implemented a fix and are monitoring system performance. Customers should be able to log in and sign up as usual. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineers have identified the issue and are working toward a fix. There should not be any new impact at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Update
Our team is still investigating this issue. Customers should be able to log in at this time. However, there may be issues with 2FA and new sign-ups. Customers can troubleshoot by logging out and trying again, using an incognito window, clearing cookies, or re-sending a code to their 2FA device. We will provide another update in an hour or as soon as more information becomes available.
Investigating
Starting around 7:39 AM PT on 12/9/2022, our engineers began investigating an issue with customers not being able to log in to their account due to not receiving the two-factor authentication codes. Customers may experience trouble when trying to login to the account with an SMS code. This does not impact users who are using the Authy app, just users verifying via SMS. We will provide another update in an hour or as soon as more information becomes available.
This incident affected: Mail Sending (API v3) and Website.