Meta Incident Impacting WhatsApp & Facebook Audience Sync

Incident Report for Braze, Inc.

Resolved

Meta has confirmed that their WhatsApp business cloud API is operational, and Braze has confirmed we are no longer seeing errors or latency.

Posted 1 year ago. Mar 05, 2024 - 15:26 EST

Identified

We are currently experiencing latency and errors in sending WhatsApp messages due to the current Meta incident. The Meta incident is affecting Facebook Audience Sync.

Meta incident: https://metastatus.com/

Posted 1 year ago. Mar 05, 2024 - 12:02 EST

This incident affected: US 01 Cluster (Outbound Messaging), US 02 Cluster (Outbound Messaging), US 03 Cluster (Outbound Messaging), EU 01 Cluster (Outbound Messaging), US 06 Cluster (Outbound Messaging), US 08 Cluster (Outbound Messaging), US 05 Cluster (Outbound Messaging), EU 02 Cluster (Outbound Messaging), US 07 Cluster (Outbound Messaging), and US 04 Cluster (Outbound Messaging).