Intermittent Errors Signing in via SSO

Incident Report for Shelf

Resolved

This incident has been resolved.

Posted Dec 15, 2021 - 16:18 UTC

Identified

See https://status.auth0.com/?domain=shelfio.auth0.com for more updates on the Auth0 incident. The issue is present for the US region only.

Posted Dec 15, 2021 - 15:40 UTC

Investigating

Our underlying auth provider Auth0 has an issue with their infrastructure. We'll post more details as soon as we have them.

Posted Dec 15, 2021 - 15:19 UTC

This incident affected: Shelf: EU Region (Authentication) and Shelf: US Region (Authentication).