Degraded Performance
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Mar 24, 2021 - 18:47 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 24, 2021 - 18:29 UTC
Update
The problem has been fixed now.
We are fixing the affected issues filed in the past hour.
Posted Mar 24, 2021 - 16:31 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 24, 2021 - 15:46 UTC
Investigating
We are observing failures in the Helpshift Dashboard. This impacts search and agent workflows.

We are working on resolving this issue as soon as possible.
Posted Mar 24, 2021 - 15:16 UTC
This incident affected: Management Portal.