SEV4 (Low) ProPay Processing System Incident
Incident Report for ProPay
Resolved
This incident has been resolved.
Posted Feb 09, 2021 - 15:24 MST
Monitoring
A solution has been implemented and we are now monitoring to ensure that it corrects the issue.
Posted Feb 09, 2021 - 14:45 MST
Update
We have identified the source of the issue and we are working on implementing a solution to it now.
Posted Feb 09, 2021 - 14:18 MST
Identified
We are aware of an issue intermittently preventing transactions from being processed.

Our teams are assessing the situation to understand the cause and determine a resolution.
We will provide regular updates until the situation is addressed.

clientsupport@propay.com
801-341-5312
Posted Feb 09, 2021 - 13:30 MST
This incident affected: Production Processing Solutions (Credit Card and ACH Processing, Websites, Mobile, and Card Readers).