Service degradation - Claro Colombia
Incident Report for emnify
Resolved
Dear EMnify customer,

This incident has been resolved. Please contact our Customer Support team if you are still facing issues.
Posted Dec 30, 2021 - 23:09 UTC
Monitoring
Dear EMnify customer,

Since 22:15 (UTC) we are starting to see some traffic with Claro Colombia. We will be monitoring this closely.
Posted Dec 30, 2021 - 22:36 UTC
Update
Dear EMnify customers,

We are still observing issues in this network, but Claro Colombia confirmed they are working on a solution.

Kind regards
Posted Dec 30, 2021 - 20:38 UTC
Identified
Dear EMnify customers,

Claro Colombia has confirmed that they are having data traffic issues, affecting devices roaming across their network.

We will publish a new update shortly.
Posted Dec 30, 2021 - 18:27 UTC
Investigating
Dear EMnify customers,

We are currently investigating a service degradation in Claro Colombia. We monitor issues for devices that attempt to connect to this network.

We will publish a new update shortly
Posted Dec 30, 2021 - 18:22 UTC
This incident affected: Network Connectivity (Network Connectivity - Central and South America & Caribbean).
← Current Status Powered by Atlassian Statuspage