AWS - US West (Oregon): MI-20211007
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20211007
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
Incident End Time: 16:40 PT October 7, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
Incident End Time: 16:40 PT October 7, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We are continuing to see improvements in warehouses resuming after repairing failed warehouse servers
Customer Action:
Please start resuming your warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Customer Action:
Please start resuming your warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are continuing to see improvements in warehouses resuming after repairing failed warehouse servers
Customer Action:
Please start resuming your warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Customer Action:
Please start resuming your warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are beginning to see improvements in warehouses resuming after repairing failed warehouse servers.
Customer Action:
Please start resuming your warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Customer Action:
Please start resuming your warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
We are mitigating the issue by repairing failed warehouse servers.
Customer Action:
Please do not suspend warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Customer Action:
Please do not suspend warehouses
Symptom(s): Unable to resume warehouses; Snowpipe performance issue
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Identified
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to resume warehouses
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Unable to resume warehouses
Incident Start Time: 14:05 PT October 7, 2021
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion)).