The issue where scheduled emails were not sending as expected has been resolved. The incident occurred from 12:30 PM PDT, May 10th 2021, to 3:22 PM PDT, May 11th 2021. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
Posted May 11, 2021 - 15:33 PDT
Identified
We have identified the the root cause of this behavior where scheduled emails are not sending as expected. Affected users will notice that the scheduled banner on emails remains even after the scheduled send time passes. Additional updates will be provided as soon as a resolution is in place.
Posted May 11, 2021 - 12:35 PDT
Investigating
We are currently investigating an issue that's preventing scheduled emails from sending at the chosen time. We became aware of this issue at 12:30 PM PDT and affected users will notice that the scheduled banner on emails remains even after the scheduled send time passes. We’re working to identify the issue and put a resolution in place as soon as possible.
Posted May 10, 2021 - 12:46 PDT
This incident affected: EU Data Center - LeverTRM (Hire).