Some users are reporting 500's within Redtail CRM

Incident Report for Redtail Technology

Postmortem

Between 11:50 AM and 4:53 PM PDT, we experienced an Internet connectivity issue with an external provider outside of the Redtail network which affected traffic between some end-user networks and ours. The issue has been resolved and connectivity has been restored.

Posted Jul 21, 2022 - 13:48 PDT

Resolved

This incident has been resolved.

Posted Jul 20, 2022 - 17:55 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 20, 2022 - 17:22 PDT

Investigating

We are currently investigating this issue.

Posted Jul 20, 2022 - 13:47 PDT

This incident affected: Redtail API (REST) and Redtail CRM.