In-app support form is not working
Incident Report for Customer.io Status
Resolved
The in-app support ticket error has been resolved. Many thanks again for your patience!
Posted Sep 13, 2022 - 11:41 UTC
Monitoring
The web app was incorrectly displaying an error when help tickets were submitted. Rest assured that we received all the tickets, despite the error. We have deployed a fix and are monitoring the results. Thanks so much for your patience!
Posted Sep 13, 2022 - 09:28 UTC
Identified
Error when trying to send a message through the in-app form

Started: September 13, 2022

Who is affected: Most of our customers are affected.

Help tickets are getting through, but our engineers are currently working to provide a fix, and we will update this soon.
Posted Sep 13, 2022 - 09:13 UTC
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