Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting Digital Ordering, Mobile Pay, Online Ordering Classic.
Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored.
Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.
We’re in this together, The NCR Voyix Team
Posted 8 months ago. Sep 24, 2024 - 15:22 UTC
Monitoring
Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: Our teams are monitoring if all the components are working properly. We will be monitoring the following components: Digital Ordering, Mobile Pay, Online Ordering Classic for the next hour.
Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this, The NCR Voyix Team
Posted 8 months ago. Sep 24, 2024 - 13:55 UTC
Investigating
Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing Degraded Performance for multiple ordering products: Digital Ordering, Mobile Pay, Online Ordering Classic.
Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We are aware of degraded functionality and are investigating this issue.
Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this, The NCR Voyix Team
Posted 8 months ago. Sep 24, 2024 - 13:32 UTC
This incident affected: Asia Pacific (Online Ordering Classic-APAC), Europe (Online Ordering Classic-EU), and North America (Digital Ordering-US, Mobile Pay-US, Online Ordering Classic-US).