Unable to Export FAQs via CSV/HTML

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Jul 22, 2021 - 21:21 UTC

Monitoring

A fix has been deployed to Production by our team. We will continue to monitor the system post-fix.

Posted Jul 22, 2021 - 20:43 UTC

Identified

The team has identified the issue and is diligently working on a fix to this issue.

Posted Jul 22, 2021 - 19:20 UTC

Investigating

We are currently experiencing an issue with exporting FAQs via CSV and HTML. The team is actively investigating the issue as we speak.

Posted Jul 22, 2021 - 19:20 UTC

This incident affected: Management Portal.