A fix has been implemented and we are monitoring the results.
Posted Apr 07, 2022 - 02:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 07, 2022 - 01:07 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 06, 2022 - 22:02 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 06, 2022 - 21:31 UTC
Update
A fix has been identified and will be rolled out today (April 6th) after 6pm Pacific Time.
Posted Apr 06, 2022 - 21:28 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 06, 2022 - 16:10 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 06, 2022 - 15:55 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 04, 2022 - 18:00 UTC
Identified
The issue has been identified and we are actively working to get a resolution. No ETA at this time.
Posted Apr 04, 2022 - 17:04 UTC
Update
We are continuing to investigate this issue.
Posted Apr 04, 2022 - 16:02 UTC
Investigating
Currently there is an issue affecting logging in with VPID.
Note this is also causing an error when navigating to the Vista Reports feature in Viewpoint Analytics. If you are experiencing this issue with HFF, please login using legacy login as a temporary workaround.
Users of VFP & VFV may also be encountering issues with the integration between the applications.
We are actively working on this, and will update you once we have a solution in place.
Posted Apr 04, 2022 - 16:02 UTC
This incident affected: Australia / New Zealand (Viewpoint for Projects, Viewpoint Field View), UK (Viewpoint Field View, Viewpoint for Projects), Asia / Pacific (Viewpoint Field View, Viewpoint for Projects), and North America (Viewpoint Field View, Viewpoint for Projects, Viewpoint Analytics, Service Tech, HR Management (For Vista), Financial Controls, Field Management & Field Service).