Following a series of fixes and monitoring over multiple days, we have confirmed the ICS calendar integration issues have been resolved. We will continue to monitor the health of the feature on an ongoing basis. Thank you for your patience.
Posted 2 years ago. Jul 14, 2023 - 10:23 ACST
Monitoring
We have released a group of fixes this morning to address the ICS calendar integration issues. Our initial tests in production indicate that the issue no longer exists and all functionality has been restored including creating, updating and cancelling invites via calendars.
Investigations into the problem showed this impacted a small number of users, and an acceptable workaround for affected users was in place
As part of the remediation plan, the impact was discovered to be a larger contingent of users than initially assessed and the criticality of the issue has now been elevated to ‘High’
We are actively working on a fix, and will provide updates as they become available
Posted 2 years ago. Jul 03, 2023 - 18:28 ACST
This incident affected: Sine Core and Sendgrid Email Gateway.