On Tuesday the 19th of January 2021, 7:18 am CET we started getting alerts and seeing that our outbound emails were being delayed by our carrier. It didn’t cause any disruption to work for agents in Dixa, as the outbound emails were just added to a queue, and successfully sent after a short period.
After investigation, a wrongly configured email integration caused our email provider to experience delays handling the load.
The issue was resolved at 11:56 am CET.
We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future. We sincerely apologise for any inconvenience that this may have caused.