A resolution has been identified and is currently being implemented. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode.
Posted Feb 15, 2024 - 11:30 PST
Monitoring
A resolution has been identified and is currently being implemented. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode.
Posted Feb 14, 2024 - 20:21 PST
Identified
We have identified the issue where users are unable to join Microsoft Teams meetings using direct guest join (DGJ) from the meeting list of the Zoom Rooms Controller when using Zoom Rooms for Windows or Zoom Rooms for Mac versions less than 5.16.x and lower. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode. Our engineers are currently working with our partners to resolve this issue. We will continue to provide updates as we have them.
Posted Feb 14, 2024 - 15:03 PST
Update
We continue to investigate an issue where users are unable to join Microsoft Teams meetings using direct guest join (DGJ) from the meeting list of the Zoom Rooms Controller when using Zoom Rooms for Windows or Zoom Rooms for Mac versions less than 5.16.x and lower. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode. Our engineers are currently investigating the impact and root cause & will share updates as they’re available.
Posted Feb 14, 2024 - 11:42 PST
Update
We continue to investigate an issue where users are unable to join Microsoft Teams meetings using direct guest join (DGJ) from the meeting list of the Zoom Rooms Controller when using Zoom Rooms for Windows or Zoom Rooms for Mac versions less than 5.16.x and lower. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode. Our engineers are currently investigating the impact and root cause & will share updates as they’re available.
Posted Feb 14, 2024 - 08:42 PST
Update
We continue to investigate this issue where users are unable to join teams meetings via direct guest join(DGJ) button on Zoom Rooms. Our engineers are currently investigating the impact and root cause & will share updates as they’re available. Meanwhile, you will be able to join the call by manually entering the meeting ID, or by upgrading to the latest ZR version available on zoom.us/download.
Posted Feb 14, 2024 - 07:43 PST
Update
We continue to investigate this issue where users are unable to join teams meetings via direct guest join(DGJ) button on Zoom Rooms. Our engineers are currently investigating the impact and root cause & will share updates as they’re available. Meanwhile, you will be able to join the call by manually entering the meeting ID, or by upgrading to the latest ZR version available on zoom.us/download.
Posted Feb 14, 2024 - 06:42 PST
Investigating
We are currently investigating reports of service degradation where users are unable to join teams meetings via the direct guest join (DGJ) button on Zoom Rooms ( V: 5.15.X.X) Our engineers are currently investigating the impact and root cause & will share updates as they’re available. Meanwhile, you will be able to join the call manually by adding the link on your browser, or by upgrading the ZR version.