We are planning a maintenance tomorrow morning at 7am (UTC+2) which could generate a 5 to 10 minutes production interruption. This maintenance aims at solving the instability problems encountered these last days.
MAINTENANCE PERIOD - UTC+2 (Paris, France): September 4, 7:00 AM - 7:30 AM - US/Pacific: September 3, 10:00 PM - 10:30 PM - US/Eastern: September 4, 01:00 AM - 01:30 AM - Asia/China: September 4, 01:00 PM - 01:30 PM
We thank you in advance for your patience and understanding.
Posted Sep 03, 2021 - 16:56 CEST
Update
Although we see a clear improvement in the stability of the platform, we continue to actively monitor the platform until tomorrow. We will release a new update tomorrow morning
Posted Sep 02, 2021 - 18:01 CEST
Monitoring
We don't see any instabilities since our last message at 11:30am (UTC+2) We continue to monitor the activity of the platform.
Posted Sep 02, 2021 - 15:09 CEST
Update
We are seeing an improvement in the last few minutes and are continuing our actions to ensure that production is stabilized.
Posted Sep 02, 2021 - 11:30 CEST
Investigating
We again see a high level of errors. We are continuing our actions to solve the problem
Posted Sep 02, 2021 - 11:06 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 02, 2021 - 10:53 CEST
Monitoring
As a result of our actions, we no longer see any errors in production. We are still monitoring the plateform. Thank you for your patience and understanding.
Posted Sep 02, 2021 - 10:52 CEST
Update
We notice 404, 500 errors on the administration and the different services that allow the proper functioning of the platform (presence, conversation, statistics...) We continue our actions to mitigate the instabilities in progress.
Posted Sep 02, 2021 - 10:15 CEST
Investigating
We have noticed instabilities on all the services of the Ibbü platform. These instabilities are related to a problem of resource management of our infrastructure generating congestion in some essential services. Our technical team is mobilized to mitigate and correct these instabilities as soon as possible. We will update this incident regularly to keep you informed.
Posted Sep 02, 2021 - 09:56 CEST
This incident affected: Login, Chat, Statistics, Web App, Conversation Panel, and Mobile App.