We have stabilized EWR and resuming service in this zone
Posted Nov 02, 2022 - 16:02 PDT
Update
We have removed the EWR servers from Kamillio rotation. This should force traffic to unaffected zones until we can resolve the root cause of this issue. Phones that have proper SRV/NAPTR records should resume service
Posted Nov 02, 2022 - 14:34 PDT
Investigating
We've seen a spike of reports from clients about call completion issues. At this time most reports seem to be coming from the EWR zone. We are investigating the issue now