myCodaBox instability / delivery to Exact Online did not happen this night

Incident Report for CodaBox

Resolved

This incident has been resolved.

Posted Mar 28, 2024 - 10:27 CET

Update

All Exact Online deliveries have completed around 13:00.

Posted Mar 27, 2024 - 16:08 CET

Monitoring

Exact Online files are still being transferred.
myCodaBox is stable again.

We're monitoring the systems.

Posted Mar 27, 2024 - 11:06 CET

Update

Exact Online delivery has been started. Files are being delivered to Exact Online mailboxes.

Posted Mar 27, 2024 - 10:00 CET

Update

We are continuing to investigate this issue.

Posted Mar 27, 2024 - 09:18 CET

Investigating

- The performance of myCodaBox is unreliable.
- Deliveries to Exact online did not happen this night.

We are investigating the issue.

Posted Mar 27, 2024 - 09:05 CET

This incident affected: CODA, VOILA, SODA, VOICI, and MyCodaBox.