We have confirmed that this issue is resolved, and Borrower and Builder users are no longer being auto-logged out of Built in some cases. If you encounter any further issues, please reach out to support@getbuilt.com.
Posted Oct 19, 2022 - 11:03 CDT
Monitoring
A fix has been implemented for this issue, and we are now monitoring the results.
Posted Oct 19, 2022 - 10:53 CDT
Identified
We have identified a fix for this issue, and we expect resolution within the next 15 minutes. We will provide another update once the fix is released.
Posted Oct 19, 2022 - 10:50 CDT
Investigating
We have been made aware that some Borrower and Builder users are experiencing issues with their login experience into the Built platform to request draws and inspections at this time. This is not impacting all Borrowers and Builders and there is no Lender login impact.
Our team is actively working to identify the root cause and restore services.
Posted Oct 19, 2022 - 10:35 CDT
This incident affected: Built for Construction (Authentication and User Management).