Increase in Iterable API 5xx Errors

Incident Report for Iterable

Resolved

We have continued to monitor our Global API's and have seen no further errors since the fix was implemented. If you have any further questions please reach out to support@iterable.com or your account manager. A customer facing RCA will be available upon request.

Posted Jun 29, 2021 - 14:58 PDT

Monitoring

As of approximately 2:09 PM PST our engineering team was able to identify the underlying issue and take action to mitigate the errors. We will continue to monitor and make sure no further errors occur.

Posted Jun 29, 2021 - 14:20 PDT

Investigating

We are investigating reports of an increase in 5xx errors across all API endpoints. Next update at 3 pm PST or sooner.

Posted Jun 29, 2021 - 14:07 PDT

This incident affected: Global API.