CoPilot Latency Issues
Incident Report for CardConnect
Resolved
This incident has been resolved and the system is stable, but if you continue to
experience issues, please call 877.828.0720.
Posted Aug 31, 2022 - 15:20 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 31, 2022 - 12:46 EDT
Update
CardPointe and CoPilot users may be experiencing intermittent issues while using the products. We are continuing to investigate the issue.
Posted Aug 31, 2022 - 11:50 EDT
Update
We are continuing to investigate this issue.
Posted Aug 31, 2022 - 11:14 EDT
Investigating
Users may experience extended load times and rendering issues while using CoPilot. We are currently investigating the issue.
Posted Aug 31, 2022 - 11:10 EDT
This incident affected: CardPointe Desktop, CardPointe Gateway, CardPointe Hosted Payment Page (HPP), CardPointe + Micros, CardPointe Mobile, CardPointe Retail Terminal, CoPilot, and Digital Merchant Processing Application.