Taxation Connectors returning HTTP 500 Errors

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 11, 2023 - 04:55 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 11, 2023 - 02:18 PDT

Investigating

We have observed a small percentage of tax calls failing intermittently for a subset of customers. Engineers are engaged on this issue with highest priority.

Posted Apr 11, 2023 - 01:43 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API, Central Sandbox), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API, Central Sandbox), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API, Central Sandbox).