Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.
Posted Oct 20, 2023 - 15:59 EDT
Update
Provisioning transactions are being processed slower than expected due to a large volume of transactions being submitted at the same time. We expect normal processing in 20-30.
Posted Oct 20, 2023 - 15:38 EDT
Investigating
Customers attempting to activate via our self service activation functionality in Sentinel may encounter errors. We've engaged the support who are actively working to fix the issue.
Posted Oct 20, 2023 - 15:18 EDT
This incident affected: Wireless Connected Devices, Management Portal, Reporting, and REST APIs.